Telehealth Instructions

• To access our portal, use the following address: https://gateway.aprima.com/portal/home/
• We are currently only able to see patients by telehealth who are in Virginia, DC, or MD
• You will receive an e-mail and text message 30 minutes prior to your appointment with a link to follow. You may use a smartphone, computer, laptop, or tablet. You will need to enter your date of birth and zip code to log in. Please log in 5-10 minutes before your appointment to test your volume and connection. Additionally:
• Please be in a quiet and private setting.
• Please make sure you have a good signal.
• Please ensure adequate lighting.
• Please wear appropriate clothing.
• If in your vehicle, please do not drive during the appointment. Pull over for your safety.
• Please understand that while we do our best to stay on time that the appointment is not a scheduled Zoom meeting. If your provider is taking care of another patient you may need to wait as you would have to wait in the clinic waiting room if seeing the provider in person.
• If you are unable to do a video appointment to please contact the office to schedule a telephone visit instead.

Our office hours will be open from 9:00am-4pm Monday-Friday. Please call our office during that time if you need to speak to an administrator.